Android MDM Popup

Help & Support
1

Hello,

We have a number of Android devices that have started experiencing frequent MDM pop-up messages. Any time a user starts to enter a name, phone number, email address or similar, MDM pops-up and the user has to press the Back button on the device twice to return to the form. We are able to recreate the issue on a device in our office.

Please advise. Thank you,
Matt

2

Hello @NTELogic , could you please check your PM?

3

Apologies, what is PM?

4

@ilgaz please disregard my prior post… I figured out PM… not enough caffeine today loL!

5

What was the answer to this? We are experiencing this issue frequently as well.

6

We didn’t get a further response. We uninstalled the MDM client app from the mobile devices to eliminate the frequent pop-ups. Hoping Xcitiium/Itarian will get it figured out at some point so we can start using the MDM function again.

7

That’s crazy to me that no one got back to you.

8

hi @dminga / @NTELogic

Apologies for the inconveniences caused, I will check with the team and get back to you with corresponding solution. Thank you for your understanding and patience.

9

hi @NTELogic /@dminga ,

the team is working on it to resolve the issue , as soon as there is any feedback , I shall update you on the same.

Thank you for your understanding and patience.

10

Thank you for the update.