Auto Response Message on SLA Change

Product Discussions
1

Is there a way to have an email sent automatically to the ticket owner when the SLA changes? Currently, we manually change the SLA (example, from Standard SLA to Waiting for Customer), and then use a canned response alerting the ticket owner of the change and prompting them to take some action.

Thank you,
Matt

2

hi @NTELogic ,

I will check for the feasibility with the team and get back to you.

Thank you

3

Thank you, I appreciate the consideration.

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