Comodo vs Xcitium login

So I’m a new admin and setup my account via the link a co-worker sent. I login here just fine
https://-msp.itsm-us1.comodo.com/device/device#/devices/tree/devices-list

I am an administrator with full rights, but cannot login via the remote control app. Attempting to login takes me to
Login - Xcitium Platform where my login fails. My co-work says he sees my email account in the portal but trying forgot password my user account is not found.

Advise appreciated!

hi @linny

Request you to drop detailed email to our support team support@xcitium.com along with error screenshots , so that the team can assist you accordingly.

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Thank you, support got me sorted out!

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