Hello,
I am attempting to connect my Windows Active Directory to OpenEDR; however, I keep receiving the error “Unable to get information about groups”. The AD domain is on-prem and can be pinged from the host that I have in the assets list; however, I cannot connect to LDAP.
Please let me know if you have any solutions.
Thank you!
Hi @snelson
Apologize that you are facing this issue.
Request you to drop an email all the details to " support@xcitium.com " which will automatically create ticket. Internal discussions about your issue have already begun and opening a ticket provides us with a communication path between you and support. The follow up process is also will be crystal clear as all you would require is to reply back to the same reply email with your queries and doubts which you receive back.
Please make sure to include your contact information , all error screenshots and other details related to issue when you drop the email.
Thank you!
Sent an email. Please confirm receipt!
You will receive the automated email response with the ticket ref # number. The team shall reach out for more details to analyse the issue to resolve the same.