We received some device connection errors from our monitoring systems early today. The problem started at 01:30 AM EST / 6:30 AM BST, causing devices to become offline, thus unmanageable from the platform.
The root cause was identified as some of the backend servers got overloaded due to the latest release (https://forum.xcitium.com/forum/gene…2022#post10641)
The systems went back to normal at 05:50 AM EST / 10:50 AM BST, and endpoints started to become online and are working as expected.
We are closely monitoring all systems to make sure everything is stable.
If you still see some unexpected behavior, please let us know from here and we will fix it as soon as possible.
Thank you for your cooperation and understanding.
Product Management Team