I got an linux box and was enrolled to the xcitium, somehow it lost connection and I decided to redo the enrolment.
I removed the service file and binary from the linux (ubuntu), and reboot and do it from scratch. However, the run file generate an error loop as below:
Verifying archive integrity… All good.
Uncompressing Linux ITSM Agent/9.1.48667.24030 100%
systemd system
Company:
ClusterName:
Username: .
Jid: .@/windows
XMPP Host: xmpp.
Connect result: -3
Reconnect!
Once EM agent will be uninstalled fully, repeat enrollment process. If the issue still the same, please share screenshot made from terminal + OS build.
6.5.0-1027-oracle #27~22.04.1-Ubuntu SMP Thu Jul 18 13:55:21 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux
(this is the machine, but I had another instance running fine)
And I tried to locate the error step by step and it was caused by line 175 at start.sh from the installer
i.e. $IPATH/$BIN -c
LOAD = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB = The low-level unit activation state, values depend on unit type.
173 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use ‘systemctl list-unit-files’. =~ -.mount ]]
apologies for the inconvenience , could you please raise a ticket to support@xcitium.com along with all the details in the forum post , I will coordinate with the support team to escalate it back to the specialist team