Error message + action failures

Seeing file rating failures and other similar behavior, including this absolute allstar of an error message

image

The action that is triggering it is this:

Any information/cause?

Hi @BeeHiveCyberSecurity

Apologies for the inconvenience

Could you please create a ticket by sharing all the details to email address support@xcitium.com and i will take it forward with backend team to investigate The issue
Kindly share sha1 details as well