False positive on our website

Help & Support Contact Xcitium
224

hi @mardopur.80

kindly provide us the domain details to assist on the same. also let us know the category under which you want your domain to be listed.

thank you

225

Hello @nivedithab ,

Our domain, interpol.cc, was flagged by many AV providers. We have already begun resolving this issue, and most of the AV providers have removed the false positive. However, after rescanning our domain on VirusTotal, we noticed that your solution, “Verdict Cloud,” is still flagging it. The website now only hosts video content, since we have full control over it. Please remove the false flag.

Best regards.

226

Hi @interdon

I have forwarded the details to concerned team to look into it

227

Hello. We are seeing corsol.com categorized as pornography, but it appears that it should be categorized as something more similar to Business and Industry.

228

Hi @nivedithab

We have fixed all the error on our website, can you please remove the website from your blacklist, our website is www.printontyme.co.uk

Regards

Farhan

229

hi @SpeeDee / @Printontyme

I have forwarded the details to the concern team to look into it

230

@nivedithab FP case.

Request for Domain Removal from Blacklist – maruftech.com, we have recently purchased the domain.

231

hi @nyad

as we have checked , your domain is not marked as blacklist by us , request you to double check and reach out to corresponding vendor for assistance

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232

I have false positive for my site https://fishingcrowd.com
This is site about hobbies

233

hi @billie.clark

Could you please drop email to support@xcitium.com , our team will escalate to concern team and do the needful.

thank you

234

Dear Team,

We have identified a possible incorrect detection in your antivirus engine.

  • File Name: ImportKeeper.exe
  • SHA256: 20128EA5637BB27BCAF81B69DF809AFF2D8EC5D6D3A93E3E1A5213A1C3999F98
  • VirusTotal Report: VirusTotal
  • Reported Detection: Trojan.Malware.300983.susgen
  • Test Date/Time: 2025/09/22

Description:
The file is a legitimate executable compiled in VB6 for internal/corporate use.
It does not perform malicious behavior — it only imports data from a CSV file to update records in the FK - Family Keeper access control system database.

It is currently not digitally signed.

We kindly request:

  1. Review the detection and re-analyze the file.
  2. If confirmed as a false positive, update the signature to prevent future incorrect flagging.
  3. Return with ticket number or confirmation of correction.

Thank you for your attention.
Marcelo Machado
Imag in Action Security Systems
marcelo@imaginaction.com.br
marcelo.imaginaction@gmail.com
+55 31 999767779

235

hi @imaginaction

Could you please drop email to support@xcitium.com , our team will escalate to concern team and do the needful.

thank you