False positive: Remote Utilities Agent file

Help & Support
1

Hello,

According to VirusTotal, the Xcitium engine (at least the one used on VT) is detecting our software as follows:

Filename: agent-7.6.2.0.exe
Detection: ApplicUnwnt@#mnmnhdiqtb5s
SHA-256: 3b328d4649eae2d574eab7ef71cf38a249b78d8b5fed20b3a1c549c361580027

Please note that Remote Utilities is legitimate remote access software. Additionally, the latest version of Agent (the detected file) requires explicit user consent with a disclaimer prompt, and the user must agree to run the Agent on their computer. In other words, the Agent cannot be run covertly.

Please remove this detection.

Thank you!

2

hi @remoteutilities

I have shared the details with the concern team to look into it , I will let you know once received feedback

thank you

3

hi @remoteutilities

The backend team shared their feedback that it is a remote tool, so it is in general we are detecting/blocking these applications,

4

Hello,

We are currently in conversation with your threat lab. They requested the file for analysis. Let’s see what they say.

Thanks.

1 Like
5

https://dynexcorp.com appears in virustotal with the false positive of
Security vendors’ analysis

Xcitium Verdict Cloud Phishing THIS IS A FALSE POSITIVE - - - PLEASE REMOVE !!!

6

hi @panello

I have forwarded the details to the backend team to do the needful.

thank you