Files are stuck on Analyzing forever No Static Analysis,No Dynamic Analysis,No NOTHING

Hello there
so today i was gonna upload some files to Valkyrie and i noticed something is seriously wrong with Valkyrie


Files wont get past Static Analysis and are stuck on analyzing forever

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hi @Nik

i apologize for the inconvenience caused. I will forward the details to the concern team to look into it

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Hi @Nik

Team shared the feedback and said that there was issue with db performance, it was fixed, current state should be ok
please do recheck the file

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what is DB? if i can know?

From what i see it still is not fixed

There is seriously something wrong either with Valkyrie or your servers so please fix it or if you cannot then you should rebuild Valkyrie

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So Great now Valkyrie is unplugged and when will it be plugged in back?
so now when there is no Valkyrie every file will be unrercognized by Xcitium unless they rate it manually

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Hi @Nik

DB is database and i will share the feedback from your side to team and check with them on the same

this is the second day and Verdict Cloud is not working please fix it asap

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I am starting to get mad Verdict Cloud worked forever every year and now it got unplugged

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Hi @Nik

Team is already working on this and i have shared your feedback with them . I will get back to you once received update on thjs

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@nivedithab Thanks it works now :smiley:

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Iā€™m also having issues with files not being processed. I have a ticket open for this #25701.

Hi @jakeritter

I will forward it to the concern team to look into it ,

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