Hello Xcitium
this is concerning your team is supposed to return a verdict in under 4 hours but look at this
20 Hours uploaded file and yet still no human expert analysis???
Whats going on with your manual analysis team?
Are they on vacation?
20 Hours uploaded file and yet still no human expert analysis???
Whats going on with your manual analysis team?
Are they on vacation?
hi @Nik
apologies for the inconvenience,
i have forwarded the details to the concern team to look into it.
1 Like
We have this issue as well, some files haven’t been analysed for a number of months.
I have an existing case open - 25701
hi @jakeritter
I have forwarded it to the backend team to check the issue.
1 Like
hi @jakeritter
the request was stuck in queue , it is been pushed to human experts now
But human experts should return a verdict in under 4 hours
Premium
Human Expert Analysis Upload File-End Analysis - Total : 23:12:00
Only for premium users in 23 minutes?
But it is supposed to return verdict in under 4 hours
The timing is not the average, but that was only for 1 day and we are analysing the slowness for that day
Also I have requested for feedback on your file verdict
SHA1: 307cbaaa8170638e4fce90292f0fb1bf78f1f477
This file is marked by your human experts as Clean which is NOT Right this file is Malware please fix it!
hi @Nik
I have shared this with the backend team to do the needful.
They flagged again the file as Clean??? What is going on???
@nivedithab THIS FILE IS NOT CLEAN ITS MALICIOUS!!! AND UR TEAM RATED IT AS SAFE THIS IS A TROJAN MBR KILLER
Human Expert Feedback Should be Trojan MBR Killer
and Verdict should be Malware…
@nivedithab
I See your team has rated it as Malware good job its SelfDel Yes
@nivedithab But now Signature Based Detection needs to be Malware too…
Its still rated by Comodo as safe
@nivedithab Please change the Comodo Rating to Malicious