Same thing has happened to me, duplicated invoices with different numbers, my portal is still frozen after over 7 days.
I did raise a support ticket and eventually got the response below - however my portal is still frozen - I have also posted a help request on this forum, but it hasn’t even appeared on the forum - all very poor.
Support said: 'As a courtesy, we will unfreeze your account through August 31. Please pay your outstanding balance to avoid further service interruptions. ’
I agree its time to move on.
Also locked out of Xcitium for a week because I refrained from paying $0. I am besides myself of anger.
So over this!
Also, cannot fix the offending license because I am logged out. So, this billing error will creep up again next month.
#39074
Unfortunately your account payment did not successfully process for services towards Endpoint Manager. Restore your account services by making a payment within the next 14 days to avoid potential account deactivation.
• Unpaid Bill ID: 1301361
• Unpaid Total: $0
Apologies for the inconvenience caused.
The portal would have been unfrozen after August 31st, As mentioned by AR team request you to pay your outstanding balance to avoid future service interruptions.
thank you
It is now the 3rd. Still locked out.
Should I mention that this inconvenience was because of 50c outstanding.
hi @Urako
Request you to kindly clear you outstanding bills to get the portal unlocked.
Can you please send me a statement as either we are not looking at the same account or you are just buying time by telling everyone to pay outstanding bills so that your team does not look bad.
Customers should not be treated this way!
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apologies for the inconvenience caused. I will request the AR team to revert back to you along with invoice details
Is anyone else still having issues with this? I’ve got a big banner in my portal threatening lockout and support has been unresponsive…
Request you to kindly validate the bills if any unpaid or overuse of license and also please drop your queries to our AR team ar@xcitium.com for to assist you on your issue.
Still, and they are really not that clear or responsive. I get a bill for a little over 200 dollars, yet I have no bills or money showing as due when i log into my portal. They seem to be using an unlinked/different billing system which is a HUGE problem for me and lacks transparency in what they’re doing. We’re beholden to some random invoice they send to us and customers have no way to really validate that based on our views within the portal.
One of my customers was locked out again today. This has happened three times this year. Is it because they didn’t pay enough?
[hi @YEH
Request you to kindly validate the bills if any unpaid or overuse of license and also please drop your queries to our AR team ar@xcitium.com for to assist you on your issue.