Locked out of portal, but I don't have any open invoices

Help & Support
1

I’m locked out of the portal, but I don’t have any open invoices and I have not received any notifications via email either. I have screenshots of the Locked Portal and of my billing page that shows nothing is due.

I’m leery of emailing “ap@xcitium.com” since the last time I did they threatened me with account closure. Can someone please let me know what I need to do?

1 Like
2

hi @tanguero

We are sorry for the inconvenience. Please do share us the ticket Id , I will escalate to the AR team from my side as well.

thank you

3

Ticket ID # 38658.

I received the following response from Xcitium:

As a courtesy, we will unfreeze your account through August 31. Please pay your outstanding balance to avoid further service interruptions.

Thank you.

Xcitium AR Team

However, as of today, the portal is STILL frozen, and furthermore it should never have been frozen to begin with, since I have no unpaid invoices.

I replied to their email, explaining that I do not have any unpaid invoices, and I haven’t received any response. The portal is also still frozen.

4

hi @tanguero

The portal will be unfrozen after August 31st, As mentioned by AR team request you to pay your outstanding balance to avoid further service interruptions

thank you.

5

We just went through the same trauma!!