Many of my clients want to connect securely to their office desktop from home.
You have this article on the process:
How to set up Remote Control for End-User (xcitium.com)
The problem is that this solution does not scale. Its OK for a couple of users. The problems are:
- I need to create a user role for each user
- I need to create a computer group for each user
- I need to click through and set up permissions for each user role
For my MSP that has many clients and each client has many users, I can’t manage this many user roles and computer groups. It becomes unmanageable very quickly.
My suggestion would be to simplify this by adding a special “Access Scope” under Role Management that would be title “My Devices”
When this is enabled for a specific user role, then these users would have access only to devices that are assigned to them, or devices where they are the device Owner.
This would mean that when I want to allow users to connect to their office computer from home all I would need to do is the following.
- Create a new user
- Add the new user to the role “RemoteFromHome”
- Assign the user as owner of their Computer in Endpoint Manager
The “RemoteFromHome” user role would have the following permissions:
Under Access Scope, they would have “My Devices” enabled, and nothing else.
Here is what it might look like in Endpoint Manager:
When they launch Comodo Remote Control. They would only see devices where they are marked the device owner.
Thanks for considering this feature request.