Dear Xcitium Customers,
We would like to inform you that our Secure Email Gateway services in the European Union (EU) region are currently experiencing an outage. Despite our ongoing efforts, we do not have an estimated time for resolution at this moment.
The outage commenced at 5:50 AM GMT on November 17, 2023. The root cause has been identified as a power outage at the datacenter where our servers are located. We understand the critical role our Secure Email Gateway services play in your day-to-day operations, and we sincerely apologize for any disruptions this outage may be causing.
During this period, customers may experience delays in email delivery, and certain security features may be temporarily unavailable. We acknowledge the impact this has on your business and want to assure you that the security of your data remains our top priority.
Recognizing the importance of providing timely updates, we are committed to keeping you informed throughout the resolution process. Regular updates on the status of the outage will be shared via our official communication channels, including our website and social media platforms.
We understand the challenges this outage poses to your organization and appreciate your patience and understanding as we work tirelessly to resolve this issue. Our support team is available to address any immediate concerns or questions you may have. Please reach out to firstname.lastname@example.org for assistance.
Once again, we sincerely apologize for the inconvenience and appreciate your continued trust in Xcitium. We are dedicated to resolving this issue as quickly as possible and will update you with further information as soon as it becomes available.
Thank you for your patience and understanding.