Hello folks, at leisure could someone from Verdict team review 535eba601e99184d725827e9360b42526035140b?
We have a customer who, believes there may be a pre-existing compromise of which this is, an artifact they’re looking for information on. It has been in system for a month+ but is not verdicted.
@BeeHiveCyberSecurity do you use Valkyrie? You can request a human review on the site.
@BeeHiveCyberSecurity, if you have access to the file, I find the Sophos scanner is also excellent for analysing files.
I have shared the details with the verdict team to look into this.
hi @BeeHiveCyberSecurity
could you try once again and check , it should have verdict now
We also have a similar issue with files being in a pending state in Verdict Cloud for weeks/months without a result.
hi @jakeritter
could you please share the sha1 details , so that our team could investigate it in the backend
Hi, we have 140+ files stuck in queue, some submitted a month ago.
I can email a CSV to someone?
I have a ticket regarding this that I opened in April that which I haven’t heard back on in case that helps - ticket number: 25701
apologies @jakeritter , I will follow up with concern team to get this sorted out as soon as possible.