Hello Xcitium Community,
A minor update for Xcitium Enterprise & Platform is being released today. This update introduces one new feature and includes several bug fixes. The deployment will take approximately 2 hours to complete. No downtime is expected, but if you encounter any issues afterward, please contact us.
Release Schedule:
- US & EU Region Portals: Invalid date
Xcitium Enterprise & Platform
New Feature
- Introduced postpaid invoicing controls in Platform Settings > Portal Setup, with a new Postpaid tab (available to Admin users only) that allows synchronized enabling or disabling of invoicing across interfaces.
Bug-Fixes
- Fixed incorrect branding in CNAPP report emails by updating outdated keywords, sign-off text, and address details to reflect current Xcitium branding.
Service Desk
Bug-Fixes
- Fixed an issue where the Due Date on newly created Service Desk tickets was incorrectly set earlier than the ticket creation time, ensuring it now aligns correctly with the applied SLA settings.
- Fixed an issue in Service Desk v2 where the Requester field in ticket workflow actions searched among staff members instead of users; it now correctly searches user accounts only.
- Fixed an issue in Service Desk v1 API where tickets created with an uploaded file did not include the file attachment; the API now properly associates uploaded files with the ticket upon creation.
- Fixed an issue in Service Desk v2 where the “Send email to an Agent” workflow action did not trigger emails to specified staff members upon ticket closure or resolution.
Appendix
New Portal Versions
- Xcitium Enterprise: 4.44.0
- Xcitium Platform: 10.1.3
If you have any questions or need support, feel free to reach out. Thanks for your continued trust in Xcitium.
Best regards,
Xcitium Product Management Team