Release Notes Xcitium Enterprise & Platform September Release (September 21-22, 2022)

Hello everyone!

We’re kindly pleased to inform you that the latest version of Xcitium Enterprise & Platform is live now!

The release schedule was implemented as follows:

  • US Region Portal >> The release will start on September 21st, 2022 Wednesday at 01:00 AM EDT
  • EU Region Portal >> The release will start on September 22nd, 2022 Thursday at 06:00 AM BST
  • Agents >> The release will start on September 22nd, 2022 Thursday at 01:00 AM EST & 06:00 AM BST ​​
The release was implemented within 30 minutes of deployment, during release time the platform could be under maintenance mode, where you might observe minor glitches.

And if you observe any issues after release, please feel free to share them with us.​

Xcitium Enterprise & Platform

New Features

  • The second phase of the rebranding of the Comodo Dragon Platform as Xcitium has been completed.
  • Showing Endpoint Manager events in Alert Search.
  • Naming convention enhancements for some fields of Alert Policy and Suppression Rules.
  • EDR event search fields have been improved with new functionalities.
  • Fixed unexpected logout issue on Xcitium Enterprise.
  • Fixed the issue of the selection bar not working properly in account management.
  • Fixed the issue of not changing file ratings.
  • Fixed data error not showing in dashboard.
  • Fixed file hash search not returning results.
  • Fixed the focus problem on 2FA pages.
  • Fixed blank Malware detection widgets.
  • Fixed issue of disappearing save query button on the event search page.
  • Fixed Xcitium Enterprise and Portal login error.
  • Fixed the issue of being unable to show Admin Rating after page refresh in hash view.
  • Fixed the issue of the logo disappearing when changes are being made.
  • Fixed the email notification setting issue.
  • Fixed the issue of missing metadata field in the write file event.
  • Fixed the issue of downloading MDR reports in Firefox browser.
Cyber Security


  • Added Windows version control for installation and updating Xcitium Client - Security Agent.
Xcitium Client Security

New Features

  • Detection of WMI provider auto-runs.
  • Enabled WMI provider registration detection from DLLs.
  • Protection for Xcitium Client - Security Agent's own processes and assets.
  • Ability to limit Xcitium Client - Security Agent resource allocation.
  • Prevented report tool running in containment.
  • Detection for macro script executions.
  • Detection of unsigned DLL's loaded into the trusted process.
  • Ability to add exceptions for script analysis.
  • Enabled command line visibility on Alert Search.
  • Ability to send actual containment script content to portal.
  • Improved EDR and Xcitium Client - Security Agent communications and compatibility.
  • Performance Optimization and Monitoring.
  • Optimization of user scan interface.
  • Fixed the issue of Windows Server 2022 not getting responsive with Xcitium Client - Security Agent 12.12 installed.
  • Fixed the issue of Windows Server 2016 not getting responsive with Xcitium Client - Security Agent 12.9 installed.
  • Fixed Windows Application Error event (Registry Lock) with Xcitium Client - Security Agent 12.10 installed.
  • Fixed the issue of firewall driver not running after Windows major upgrade and Xcitium Client Security binary upgrade.
  • Fixed Performance issues/ Higher CPU Utilization by cmdagent.exe.
  • Fixed the issue of Xcitium Client - Security Agent blocking BToE communication with Policom.
  • Fixed the issue of Xcitium Client - Security Agent blocking network share writes.
  • Fixed the issue of Xcitium Client - Security Agent Firewall in Safe Mode blocking outgoing traffic from Trusted EDR service.
  • Fixed the issue of devices not getting responsive while listing Xcitium Client - Security Agent logs.
  • Fixed updated local verdicts DB errors.
  • Fixed errors for specific firewall & website definitions.
  • Fixed errors for memory leak on firewall driver.
  • Fixed the issue of infected items not automatically cleaned after the full scan is completed.
  • Fixed quarantine issue of loaded malicious DLL when loaded into the process.
  • Fixed the issue of absent Quarantined files in Quarantine.
  • Fixed the issue of Xcitium Client - Security Agent not being able to read file hash.
  • Fixed the issue of an exe file being contained and not logged.
Device Management & Licensing

New Features

  • Ability to show the number of devices associated with the profile in the profile list added.
  • Ability to remote print for Windows.
  • Ability to remote print for Mac.


  • Fixed the issue of removing the specific website from Web Protection.
  • Fixed the report download issue in Safari and Firefox browsers.
Secure Internet Gateway


  • Fixed the issue of Top Target Domains, DNS and all statistics not displayed on the console.
  • "Buy a product" link redirection correction.
Secure Email Gateway


  • Fixed the issue of quarantined emails not being delivered to users.

New Portal Versions

Xcitium Enterprise: 4.5.0
Xcitium Platform: 3.54.0
Endpoint Manager: 7.2
Xcitium Client Security: 12.12.1
Xcitium Client Communication: 7.2
Secure Email Gateway: 1.0.15-16
Secure Internet Gateway: 2.14.15

Xcitium Platform - 2022 September 21-22 Release Notes.pdf (394 KB)

When will support for Windows 11 22H2 be added to CCS?

Hello @Evernight2021,

We are following the scheduled updates of Windows 22H2 update for a while. It was released on September 20. An update for CCS agent is planned to be released for the 4th quarter of 2022.

Thank you for the comment,

Kind regards,
Product Management Team​

Morning, is anyone having issues upgrading to the latest remote control


Getting the exact same message when I try to install.

Good morning @Rudym12, could you please give some more details regarding the upgrading flow? At which step this error was seen? In addition, could you please share your account region info?

An important note: In some regions, CDN sync process can take time which may be the reason for the error. Please make sure that this error is still ongoing.

Kind regards,
Product Management Team

Thank you for the response;

The issue is not with the download, i tried downloading twice and got the same error.

I am in the US region
After downloading i double click on “ComodoRemoteControl.exe” (Size 43.2MB, File Version: 7.2.43520.22090)
Accept the license
Click “Install”
and right away, i get the about screen.

If you check the logs this is where it fails

[342C:0C38][2022-09-22T13:53:35]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0
[342C:31A0][2022-09-22T13:53:35]e000: Error 0x80070570: Failed to begin and wait for operation.
[342C:31A0][2022-09-22T13:53:35]e000: Error 0x80070570: Failed to extract payload: a0 from container: WixAttachedContainer
[342C:31A0][2022-09-22T13:53:35]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\RudyM\AppData\Local\Temp{129C01A2-333F-404F-ABE0-33BEA82346E2}.cr\ComodoRemoteControl.exe, error: 0x80070570.
[342C:1E48][2022-09-22T13:53:35]e000: Error 0x80070570: Failed while caching, aborting execution.​

Hi @Rudym12 ,

While CDN synchronization was ongoing, we discovered a minor glitch on the servers where the binaries couldn’t get synchronized completely. That is the reason why you got this error.

Currently, all binaries are fully synchronized on all mirrors, and we have double checked that it is working.

Could you please retry downloading the package again and try to install the newly downloaded binary?

If the problem still occurs, please let me know.

Best regards,