We’re rolling out a hotfix release for both Xcitium Enterprise & Essential Platforms.
The deployment is expected to take approximately 3 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Release Schedule:
Platform Updates
- US Region Portals: July 30, 2026 – 03:00 AM (EST)
- EU Portals: July 30, 2026 – 08:00 AM (GMT)
XCITIUM ENTERPRISE & ESSENTIAL PLATFORM
What’s in This Release
➤ Stay up to date with What’s New in the portal
What you can see: A new “What’s New” button in the top navigation bar, with a star indicator when new announcements are available. Clicking it opens a slideshow modal displaying the latest feature updates and improvements.
What you can do: Browse through new feature announcements at your own pace using the navigation dots. Use the “I Am Interested”, “OK”, or “Learn More” buttons to engage with or dismiss each announcement.
Why it matters: Users will now proactively informed about new platform capabilities directly within the portal
➤Fixed: Export Button in Incident Log Lookup
What you can see: The export button in the incident log lookup query now responds correctly.
What you can do: Export query results from incident lookup without interruption.
Why it matters: Ensures reliable access to incident data for reporting and investigation.
Managed AI
➤Unified Chat History with Channels Tab
What you can see: A single Chat History page with two tabs — Chatbot and Channels.
What you can do: View chatbot conversations and channel conversations (Teams, WhatsApp, Slack, and more) in one place, without losing existing features.
Why it matters: Easier access to all your conversation history in a single, unified view.
APPENDIX
NEW PORTAL VERSIONS
- Xcitium Enterprise Platform: 4.63
- Xcitium Essential Platform: 11.1
If you have any questions or feedback, don’t hesitate to reach out. We appreciate your continued support and look forward to delivering more improvements!
Best regards,
Xcitium Product Management Team