Hello Xcitium Community,
We’re rolling out a release for Xcitium Enterprise & Platform. All updates below, covering Service Desk, Device Management, Alerts and EXDR, are included in this release and go live together on November 11, 2026.
The deployment is expected to take approximately 3 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
Wednesday, November 11, 2026
- US Portals: November 11, 2026 – 03:00 AM (EST)
- EU Portals: November 11, 2026 – 08:00 AM (GMT)
- IN Portals: November 11, 2026 – 01:30 PM (IST)
Xcitium Enterprise & Platform
What’s in This Release
Service Desk
► Floating Menu Bar and Column Headers
The top menu bar and the Ticket List column headers now stay pinned as you scroll, across Inbox, My Tickets, Unassigned, Overdue and Closed views.
► Excel-Style Column Filters
Each column header now has a filter icon with a list of the column’s values and a keyword search. Select one or more values to filter the table, and combine filters across columns. Active filters are marked on the header, and you can clear a single column or use “Clear all”. It works across all ticket types.
► Customizable Dashboard
Filter the Dashboard by Date Range (Today, Yesterday, This Week, Last Week, Last 7 Days, Last 30 Days, This Month, Last Month, Last 365 Days or Custom range) and Department. The filters apply to the stat cards, chart and Statistics table together. Switch the chart between Line, Bar and Pie, and export the chart and Statistics table to CSV or PDF.
► Filter Tickets by Organization
You can now filter the ticket inbox by organization.
► CSV Export
Service Desk data can now be exported to CSV for analysis and reporting.
Device Management
► Reorder Columns in Device List Custom Views
You can now set the order of columns in a Device List custom view. The order is saved with the template and shared with all admins on the portal.
► Device-Focused Chat
When you open chat from a specific device, you see that device’s conversation only, rather than a global inbox of every user and device across the account.
► Auto-Update Tooltip
Added a tooltip clarifying that auto-updating Xcitium Client - EXDR is supported from version 11.2 onward.
Alerts
► Total Alerts Count
Corrected the Total Alerts count so it now displays the accurate number.
EXDR
► Black Screen After Wake-Up
Resolved an issue where Windows devices could show a black screen after waking from sleep.
► File Verdict Display
Resolved an issue where a file’s verdict was not reflected in EXDR. Verdicts now display correctly.
► Printing Blocked
Resolved an issue where EXDR could block printing from a line-of-business application.
► Application Blocked
Resolved an issue where EXDR could block a CAD application from running correctly.
► Scanning Issue
Resolved an issue where scanning from a document-management application could fail with EXDR installed.
► Application File Access
Resolved a compatibility issue where EXDR could prevent an application from accessing its own settings file.
APPENDIX
NEW PORTAL VERSIONS
- Xcitium Enterprise Platform: 4.63
- Xcitium Essential Platform: 11.2
NEW AGENT VERSIONS
- EXDR for Windows: 2.13.0.166
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in Xcitium.
Best regards,
Xcitium Product Management Team