We have seen several times that the auto updates fails and puts the AV in a messed up state.
Trying to uninstall does not work so we tried the clean up tool.
But when we run that it just says that the password is not set and fails.
Does not matter if we use the administrator account
Any suggestions on how to clean up failed install of Itarian.
hi @SmartCloud , password protection is mandatory for removal tool, to prevent unauthorized execution of the tool.
You can setup a password on profiles → {selected_profile} → Client Access Control
I am not sure whether you removed XCS on your endpoint(s) but if above solution fails, could you please drop an email to support@xcitium.com and they will provide a customized removal tool application which will work only on your account with a predefined password.