Service Desk Feature Request: SMS Notification

Product Discussions Xcitium Platform
1

Greetings,

It would be helpful to have an option to send new ticket alerts to agents via SMS text message, in addition to the standard email notification.

Thank you for the consideration,
Matt

2

hi @NTELogic

You can raise FR for this: Customer Requests | Xcitium

3

Posted, thank you for the guidance!