Welcome to Comodo Xcitium Platform Enterprise Remote control.
Would you like to sign in? First you MUST sign into Xcitium platform. Now we will send you a code to let you into our exciting dashboard with bells and whistles galore.
Oh, did you want to work with one of the systems enrolled in Xcitium? For that you need to follow this link to Xcitium Enterprise . . to see a different dashboard full of stuff. Are you excited? We are. Oh . . you want to remote control one of the systems with the Remote Control app add on we sold you? Well, you’ll need to launch another app and SIGN IN AGAIN and get another code so we can verify you are a customer of our management stuff.
In other words . . . Is the layer after layer after layer of complication designed to delay us? To make your product seem more robust? or just because you hate your customers?
the two factor authentication is set up for security purpose which we generally suggest to all customer to keep it enabled. You can always login to your account and disable to 2FA.
Regarding the Remote Control , it is used to remotely monitor the devices and communicate between the devices enrolled for which separate application provided and you can login through it to manage your devices remotely instead through our web portal
What if all the user accounts in the web portal are required to authenticate via AzureAD due to our own internal security requirements? How do users sign into the Remote Control app
hi @jakeritter , that is a great feature request and thank you very much for sharing your use-case.
I have some good news, we are working on a browser based remote control functionality to avoid such additional login requirements, and eliminate using a separate tool for remote access. It will be ready soon.