Valkyrie is not activated also Purchase AEP licence

Help & Support
1

I have an active license but I can’t send valkyrie analysis files.I tried in a file in quarantine the send button is faded.also in the about section it says not activated.what could be the problem.

2

2

Hi @lyldz , could you please restart XCS and check again to see if you are now able to send files?

3

did you create a Valkyrie account?
if not you need to create one at Cloud Verdict Customer Login | Xcitium Cloud Verdict.
Once you did you can upload files

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4

re-install XCS and problem fixed.sorry

5

glad to hear that the problem is resolved and now you can submit files to Valkyrie