Hi
What is going on at xcitium lately?, I must say we are quite disappointed.
We have a problem with our MSP CAM account and cannot do any renewals/payments/deposits due to some weird error, some licenses already expired. Customers start to ask questions.
We opened support ticket for this over 2 months ago and got no resolution as of now.
Nevertheless we have been invoiced and charged automatically for the licenses I have been unable to renew.
When I asked for a refund suddenly the conversation went silent and no one replied for 2 weeks as of today.
Sending mails to sales@xcitium.com results in bounces. I think they are increasingly disorganized.
We will start treating Xcitium as a vendor-continuity risk and look elsewhere for a serious vendor.
Does anyone experienced these kind of problems or are just us ?
Thanks