Xcitium Client Acces Control does not show on my profile

Product Discussions XCS - Xcitium Client Security
1

Hello all my Client Acces Control does not show up on devices and i am locked from Xcitium Client Security 12

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There is no Client Acces Control settings can someone help me?.Thanks

2

hi @Nik

Can you share your account admin details along with screenshots to support@xcitium.com . The account admin has the control over the profile settings and in the XCS it is requesting for admin credentials which are updated in profile to login .

3

do you mean my Windows account Admin?

4

your xcitium account admin email address

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5

Oh my email addres for Xcitium AEP ok i will

6

@nivedithab but i cant click on this
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its disabled

7

hi
The default policy cannot be added or changed. You may first need to confirm the policy your device is currently using, and whether you have used Client Access Control to do the password lock action.

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8

i have confirmed my profile and Xcitium Client Acces Control is not showing

9

@Nik

The account admin has the control over the profile settings and in the XCS it is requesting for admin credentials which are updated in profile to login .
Try login to the Xcitium portal which has account admin access and modify the profile configuration . Else request you to drop email to our support team

10

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you mean to log in as admin as it says here?

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I am Admin and i cant manage and disable that option??

12

If you are the admin you can manage and disable everything with your login.

Please find the below guide which will help you to manage the profile

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13

@nivedithab Thank you :slight_smile: issue is fixed

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14

Glad to be of help @Nik

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