hi @dickk_MpA ,
Apologize that you are facing this issue.
Our technical team requires logs to investigate further about the issue.
Request you to download and run the CisReportTool in order to collect the XCC and the XCS logs:
The tool collects both XCC & XCS logs and attempts to upload them to our SFTP (Device name is included in the name of the output).
Once the upload has completed request you to drop an email all the details to " firstname.lastname@example.org " which will automatically create ticket. Internal discussions about your issue have already begun and opening a ticket provides us with a communication path between you and support. The follow up process is also will be crystal clear as all you would require is to reply back to the same reply email with your queries and doubts which you receive back.,
please provide us with the local name of the device in order to identify the output on our side along with the account administration e-mail address.