False positive on virustotal

Help & Support Contact Xcitium
1

Hey, we seeing that Xcitium Verdict Cloud is marking our website as having malware. Anyone can advise how can we remove it?

Our website

Thank you.

2

@mizanexpert I will forward the details with the team to resolve it. Thank you

3

hi @mizanexpert

The issue has been fixed.

4

I’ve the same issue with my site “https://www.masco.com.sa/”
How can I fix this issue

5

Xcitium Verdict Cloud detects my website as phishing. But I am not doing any phishing activity. Please recheck and remove us from your database.

@nivedithab can you forward my message please

6

You can submit the request directly to threatlabs@xcitium.com

7

Hi @bytepattern

I have forwarded the details to the concern team

8

Dears,
we are facing similar issue our public IP 212.12.189.3 is reported as malicious in virus total (Xcitium Verdict Cloud), can you please remove it from the list.

9

Hi @Abdullah

I have forwarded the details to the concerned team to look into it

10

hi @Abdullah
the issue has been resolved.

11

We need you to unblock the uandes.cl url of your verdict since it is an educational institution and email systems among others are falling into SPAM due to URL detonation, please unblock quickly

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12

hi @jonas003
I will forward the details to concern team to look into it

13

Dears,
we are facing similar issue our public IP 202.154.192.30 is reported as malicious in virus total (Xcitium Verdict Cloud), can you please remove it from the list. thank you.

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14

hi @pai
I have forwarded the details to the concern team and they are looking into it