False positive on virustotal

Help & Support Contact Xcitium
1

Hey, we seeing that Xcitium Verdict Cloud is marking our website as having malware. Anyone can advise how can we remove it?

Our website

Thank you.

2

@mizanexpert I will forward the details with the team to resolve it. Thank you

3

hi @mizanexpert

The issue has been fixed.

4

I’ve the same issue with my site “https://www.masco.com.sa/”
How can I fix this issue

5

Xcitium Verdict Cloud detects my website as phishing. But I am not doing any phishing activity. Please recheck and remove us from your database.

@nivedithab can you forward my message please

6

You can submit the request directly to threatlabs@xcitium.com

7

Hi @bytepattern

I have forwarded the details to the concern team

8

Dears,
we are facing similar issue our public IP 212.12.189.3 is reported as malicious in virus total (Xcitium Verdict Cloud), can you please remove it from the list.

9

Hi @Abdullah

I have forwarded the details to the concerned team to look into it

10

hi @Abdullah
the issue has been resolved.

11

We need you to unblock the uandes.cl url of your verdict since it is an educational institution and email systems among others are falling into SPAM due to URL detonation, please unblock quickly

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12

hi @jonas003
I will forward the details to concern team to look into it

14

hi @pai
I have forwarded the details to the concern team and they are looking into it

15

Request for Reclassification of Website: https://holidaycabins.com.au on VirusTotal

To whom it may concern,

I am reaching out to request a reclassification of our website, https://holidaycabins.com.au, in your database, particularly on VirusTotal.

Our website, Holiday Cabins, is currently undergoing a comprehensive rebuild to address any occurrences of hacked files and ensure the utmost security for our users. We take cybersecurity seriously, and the safety of our visitors is our top priority.

We recently discovered that our website has been flagged with a negative classification on VirusTotal. As we are in the process of rebuilding the site from scratch to remove any potential security vulnerabilities, we believe that this negative flag may no longer be applicable.

We are committed to maintaining a secure online environment for our users and have taken proactive measures to enhance the security of our website. These measures include implementing robust security protocols, conducting regular security audits, and ensuring compliance with industry standards.

We kindly request that you reevaluate our website and consider removing any negative flags associated with it on VirusTotal. We assure you that once the rebuild is complete, our website will adhere to the highest security standards.

Thank you for your attention to this matter. We appreciate your cooperation in ensuring the accurate classification of our website on VirusTotal.

Sincerely,
Jason Wheet

16

hi @epochdad

I have forwarded your concern to the backend team to look into it.

thank you

17

hi @epochdad

The fp case has been fixed
Please do check the same from your side .

thankyou

19

@nivedithab
If XCitium is the same database as Valkyrie Verdict, why is this cite https://unionhomefurniture.com/ ---- blocked by XCitium but Valkyrie Verdict is as unknown? :thinking:

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20

Hi @dineshrathi86

Apologies for the inconvenience. I will forward the details to the backend team to look into it and rectify the same.

Thank you

21

hi @dineshrathi86

The fp case has been resolved from our side , please do check the same from your end.

thank you

23

HI @dineshrathi86

As we have checked the verdict for the domain - https://www.ssltrust.com.au which was share by you is not marked as malicious from Xcitium Side. Request you to verify the same once again from your end and share us screenshot of the verdict.

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thank you