False positive on our website

Hi @jmora003

Its already reflecting on VT side

Greeting,

Please let’s solve the mystery of false virus reporting on our site.

The site is thoroughly protected, reviewed and updated.

Thank you very much,

Hello Community,

I wanted to quickly address some concerns regarding our website JoyQR being flagged in a recent scan. Please be assured that this flagging was due to external links on user-generated bio pages, not from our website itself.

We’re actively removing any links to malicious sites and blocking users who repeatedly violate our policies. Our commitment to maintaining a secure and trustworthy platform is unwavering. We appreciate your understanding.

Best,
Daniel

hi @DanijelSVK

could you please share the screenshot of the verdict showing that Xcitium is rating your domain as malicious.

Hi @nivedithab I saw that a few days ago, but today it looks OK, so clean.

Screenshot 2024-01-11 at 12.12.02

Thank you anyway.

1 Like

Hi, my website https://www.theoceansofenergy.com/ is being flagged for phishing on VirusTotal which I believe is a false positive. Please help.

hi @Tad
I have forwarded the details with the concern team to look into it

Hi, my website

I will share the details with the concern team to look into it , if you have the verdict screenshot , please do share it with us.

hi @Casprr & @Tad

the FP has been fixed from our end , please check from your end.

Wow that was quick
Thank you so much
King !!! :sunglasses:

1 Like

Hi Team,

Greetings for the day.

We recently discovered that our website https://theciomedia.com/ has been incorrectly flagged as malicious/phishing. Our website is dedicated to our magazine business and is trusted by numerous global brands.

We kindly request that you review our website promptly and make the necessary corrections to remove the false flag. This issue is affecting our online presence and credibility.

We appreciate your prompt attention to this matter and look forward to a swift resolution.

hi @theciomedia
I will share the details with the concern team to look into it , if you have the verdict screenshot , please do share it with us.

hi @theciomedia
the fp case has been fixed , please check from your end.

Hello @nivedithab. Xcitium is incorrectly marking my website pixeldrain.com as a malware site. Can this be resolved?

I have also sent a mail to seclookup but not received a reply yet.

Hi @Fornax

I have forwarded details to concerned team to look into it

1 Like

Seems the problem is already resolved. Thanks for your fast action!

@nivedithab can you check https://www.scams.tips and re-catogorize the website?

Hi @scamstips

Could you please let us know the category under which it should be updated

Were you guys able to clear the phishing designation for the naroofing .com domain?