False positive on our website

hi @whitbacon

the FP report has been rectified.

Hi there, my domain: https://friendshtx.org is a non profit, and has been I believe, incorrectly flagged by your system. Anyway we can get this resolved?

Thanks!

hi @moorebrett0

I have forwarded your details to backend team to look into the website categorization request

Hi @moorebrett0

Since we don’t have Non-Profit category, I’ve changed it to Education & Reference which is closest category to the website’s content,

hi @kastriot

I have forwarded the details to the concern team to look into it.

hi @kastriot
the FP case has been resolved

Hi, my website false positive in virus total: http://host-live.com/

hi @cgiardi

I have forwarded your details to the concern team to look into it.

Hi @cgiardi

The fp has been removed

Hi,

Our client’s website (https://acaciagroup.com/) has been flagged by Xcitium with phishing. Can it be checked and resolved?

Thanks in advance for your help.

Many thanks,
Bart

hi @Bart.ARO
I have forwarded the details to the concerned team to look into it

Hi,

Actually, after further analysing the website (it’s a new client), the website potentially has been compromised. We are in the process of fixing it. Once we finish, will let you know.

Thanks,
Bart

1 Like

Can you give information about why our IP address was included in your list? IP:82.222.84.256

hi @Mhok

could you please share us the false positive verdict screenshot to us to investigate further

Thank you for sharing the screenshot, I have forwarded it to the concern team to look into it

Hi @Mhok

The Fp case has been rectified could you please check from your side

1 Like

Our URL is being listed as Malicious, Phishing through Xcitium Verdict Cloud in Virustotal . Can you please fix it?

URL steelwarehousecisa.com.br

Thanks
Renato

hi @renato.prazeres

I have forwarded the details to concern team to look into it.

Thank you

hi @renato.prazeres

The fp case has been fixed , could you please check once from your side.